App Terms of Service

These Terms of Service (“Terms”) govern your use of our mobile application (“App”) and the services provided therein. By accessing or using our App, you agree to be bound by these Terms. Please read them carefully before proceeding.

  1. Acceptance of Terms: By using our App, you agree to comply with these Terms and any additional terms and conditions that may apply to specific features of the App.

  2. Description of Service: Our App provides a customer support portal through which users can access assistance, submit queries, and interact with support representatives.

  3. User Accounts: In order to access certain features of the App, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

  4. User Responsibilities: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

  5. Acceptable Use: You agree not to use the App for any unlawful purpose or in any way that violates these Terms. You also agree not to engage in any activity that interferes with or disrupts the functioning of the App.

  6. Intellectual Property: All content and materials available on the App, including but not limited to text, graphics, logos, button icons, images, audio clips, and software, are the property of our company or its licensors and are protected by copyright, trademark, and other intellectual property laws.

  7. Privacy Policy: Our Privacy Policy governs the collection, use, and disclosure of your personal information. By using the App, you consent to the terms of our Privacy Policy.

  8. Disclaimer of Warranties: The App is provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. We do not warrant that the App will be uninterrupted or error-free, nor do we make any warranties as to the accuracy, completeness, or reliability of any content available through the App.

  9. Limitation of Liability: In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the App, even if we have been advised of the possibility of such damages.

  10. Indemnification: You agree to indemnify and hold us harmless from any claims, losses, liabilities, damages, costs, and expenses (including attorneys’ fees) arising out of or relating to your use of the App or any violation of these Terms.

  11. Governing Law: These Terms shall be governed by and construed in accordance with the laws of United Kingdom], without regard to its conflict of laws principles.

  12. Changes to Terms: We reserve the right to modify or update these Terms at any time without prior notice. By continuing to use the App after such modifications or updates, you agree to be bound by the revised Terms.

  13. Contact Us: If you have any questions or concerns about these Terms, please contact us at

By using our mobile app, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing our customer support portal!

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We aim to respond to all enquiries within 1 working day. For urgent enquiries please call us on 01772 414 324

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